ECOTRIC BIKES RETURN POLICY

To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries.
 So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

HOW TO RETURN ECOTRIC BIKES

Contact our Customer Service Department at service@ecotric.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric.

All returns must be repacked back into the original packaging when you send it back to us.

Once the Return Authorization is issued, we will provide you with a prepaid return shipping label.

Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.